Terms of service

INTRODUCTION

Welcome to Stimclai. Throughout these Terms of Service, the terms "Stimclai," "we," "us," and "our" refer to our company and its e-commerce operations. These Terms of Service ("Terms") govern your access to and use of our website, products, features, applications, and all related services (collectively, the "Site").

By accessing or using our Site, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy. If you do not agree with any part of these Terms, please stop using our Site immediately.

1. ELIGIBILITY & ACCOUNT CREATION

You must be at least the age of majority in your country or jurisdiction to use our Site. If you allow a minor under your supervision to access the Site, you accept full responsibility for their use and any consequences that may arise.

Some features of our Site require you to create an account or provide personal information such as your name, email address, payment details, and shipping address. You agree that all information you provide is accurate, current, and complete.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Accounts are personal and may not be transferred, sold, or shared with others.

2. GENERAL USAGE CONDITIONS

Stimclai reserves the right to refuse service to anyone at any time for any lawful reason.

Except for payment information, which is always encrypted during transmission, content sent through our Site may pass through various networks and may be adapted to meet technical requirements.

You may not copy, reproduce, duplicate, sell, resell, or exploit any part of our Site without our prior written permission.

Section headings in these Terms are provided for convenience only and do not affect their legal interpretation.

3. INFORMATION ACCURACY

While we make every effort to ensure the information on our Site is accurate and up to date, Stimclai does not guarantee that all content is complete, accurate, or current.

The information provided is for general guidance only and should not be relied upon as the sole basis for making purchasing decisions. We encourage you to consult additional sources where appropriate.

Any reliance on information found on our Site is at your own risk. We are under no obligation to update information unless required by law.

4. PRICING & SERVICE MODIFICATIONS

Prices for our products may change at any time without prior notice.

Stimclai reserves the right to modify, suspend, or discontinue any part of the Site or our services at any time without liability. We are not responsible for any changes in pricing, service interruptions, or discontinued products or services.

5. PRODUCTS & INVENTORY

Certain products may be available exclusively through our online store. Product availability is limited and subject to stock levels.

Returns and exchanges are handled in accordance with our Return Policy.

Although we do our best to display product colours accurately, we cannot guarantee that colours displayed on your device will exactly match the actual product.

We reserve the right to limit sales by customer, region, or order quantity where necessary. Product descriptions, pricing, and availability may change without notice, and products may be discontinued at any time. Any offers are void where prohibited by law.

6. ORDER PROCESSING & CANCELLATION

Stimclai reserves the right to accept, reject, or cancel any order at our discretion.

We may apply purchase limits per customer, household, payment method, or delivery address. If we need to modify or cancel your order, we'll make reasonable efforts to contact you using the information provided during checkout.

You agree to provide complete, accurate, and up-to-date information for every order you place.

7. THIRD-PARTY TOOLS

Our Site may provide access to tools, services, or applications operated by third parties.

These services are provided "as is" without any warranties, endorsements, or guarantees from Stimclai. We are not responsible for the operation or availability of third-party services, and you use them entirely at your own risk.

8. EXTERNAL LINKS & CONTENT

Our Site may contain links to third-party websites or resources for your convenience.

Stimclai does not control, endorse, or accept responsibility for the content, accuracy, legality, products, or services offered by third-party websites.

9. USER CONTRIBUTIONS

If you submit comments, suggestions, ideas, proposals, reviews, or other content to us, whether requested or unsolicited, you grant Stimclai a worldwide, perpetual, royalty-free licence to use, reproduce, modify, publish, and distribute that content in any medium.

We are not required to keep submissions confidential, provide compensation, or acknowledge authorship.

10. PRIVACY & PERSONAL DATA

Your personal information is collected, processed, and protected in accordance with our Privacy Policy.

By using our Site, you agree to the collection and processing of your personal information as described in that policy.

11. CORRECTIONS & ERRORS

From time to time, our Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping information.

Stimclai reserves the right to correct these errors and update information at any time without prior notice, including after an order has been submitted.

12. PROHIBITED ACTIVITIES

You agree not to use our Site:

For any unlawful purpose.
To encourage or facilitate illegal activity.
In violation of any local, national, or international law.
To infringe our intellectual property rights or those of others.
To harass, threaten, abuse, discriminate against, or defame others.
To submit false, misleading, or deceptive information.
To upload malware, viruses, or other harmful code.
To collect or misuse another person's personal information.
To send spam or conduct unauthorised data collection.
For obscene, fraudulent, or unethical purposes.
To interfere with or bypass the security features of our Site.

13. WARRANTIES DISCLAIMER & LIABILITY LIMITATION

Our Site, products, services, and all related content are provided on an "as is" and "as available" basis without any express or implied warranties.

Stimclai does not guarantee uninterrupted, secure, or error-free operation of the Site.

To the fullest extent permitted by law, Stimclai, including its directors, officers, employees, affiliates, contractors, agents, and suppliers, shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of, or inability to use, the Site.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Stimclai, its parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, and contractors from any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) resulting from your breach of these Terms or violation of applicable law.

15. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the fullest extent permitted by law. The remaining provisions will continue to remain valid and enforceable.

16. TERMINATION

These Terms remain effective until terminated by either you or Stimclai.

Any rights, obligations, or liabilities that arose before termination will remain in effect after the agreement ends.

17. COMPLETE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced on our Site, represent the complete agreement between you and Stimclai regarding your use of the Site and replace any previous agreements or understandings.

18. APPLICABLE LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

19. POLICY UPDATES

Stimclai may update these Terms from time to time.

The latest version will always be available on this page. Your continued use of the Site after any updates means you accept the revised Terms.

20. SHIPPING & DELIVERY

Orders are shipped using our selected delivery partners.

Estimated delivery times and shipping costs are displayed during checkout and may vary depending on your location.

Stimclai is not responsible for delays caused by shipping carriers, customs authorities, or other circumstances beyond our control.

21. RETURNS & REFUNDS

Eligible products may be returned within 30 days of delivery in accordance with applicable consumer protection laws.

To begin a return, please contact us at support@stimclai.com.

Returned products must be unused, undamaged, and in their original packaging.

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

Approved refunds are processed within 7 days after we receive the returned item.

22. PRODUCT WARRANTY

All products are covered by your applicable statutory warranty rights.

If you receive a product that is defective or does not match your order, please contact support@stimclai.com as soon as possible with a description of the issue and supporting evidence. We'll work with you to arrange a repair, replacement, or refund where appropriate.