Privacy policy

Stimclai ("we," "us," or "our") operates this online store and the services connected to it (the "Website"). We are a United Kingdom-based company and act as the data controller for your personal information.

By using our Website, you acknowledge and accept the data practices described in this Privacy Policy.

1. WHO WE ARE

STIMCLAI
Address: 3 Westlands, Kirklevington, Yarm TS15 9NF, Unitd Kingdom
Phone: +44 7520689745
Email: support@stimclai.com

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you use our Website and may include:

Identity & Contact Information: Your name, email address, phone number, billing address, and delivery address.

Order & Payment Information: Products purchased or returned, order values, payment references, and limited payment details. Full payment card information is processed securely by our payment providers and is never stored on our systems.

Account Information (Registered Customers): Your username, password, and saved account preferences.

Customer Support Communications: Any messages, attachments, or information you provide when contacting our support team.

Technical & Browsing Information: IP address, device details, browser type, operating system, pages visited, browsing behaviour, and cookie-related information.

3. HOW WE COLLECT YOUR INFORMATION

We collect your personal information in several ways:

Information You Provide: When you place an order, create an account, subscribe to updates, or contact customer support.

Automatically Collected Information: Through cookies, tracking technologies, and similar tools while you browse our Website.

Third-Party Sources: From trusted partners who assist with payment processing, shipping, marketing, and website analytics.

4. PURPOSES AND LEGAL BASIS FOR PROCESSING (GDPR ARTICLE 6)

We process your personal information for the following purposes:

Fulfilling Orders & Managing Accounts (processing orders, arranging delivery, handling returns, and providing customer support)
Legal Basis: Contract performance (Art. 6(1)(b)) and legitimate interests (Art. 6(1)(f)).

Processing Payments & Preventing Fraud
Legal Basis: Legitimate interests (Art. 6(1)(f)) and legal obligations under financial and tax laws (Art. 6(1)(c)).

Website Improvements & Analytics (understanding how visitors use our Website, resolving technical issues, and improving our services)
Legal Basis: Legitimate interests (Art. 6(1)(f)).

Marketing Communications (sending promotional emails, personalised offers, and relevant advertising)
Legal Basis: Your consent where required by law (Art. 6(1)(a)); otherwise, our legitimate interests (Art. 6(1)(f)). You can unsubscribe at any time.

Legal & Regulatory Compliance (meeting tax obligations, financial reporting requirements, and responding to lawful requests from authorities)
Legal Basis: Legal obligation (Art. 6(1)(c)).

5. COOKIES & SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies to:

Enable essential Website functionality
Remember your preferences and settings
Analyse Website traffic and user activity
Display relevant marketing content where permitted

Where required by law, we'll ask for your consent before using non-essential cookies during your first visit. You can update your cookie preferences at any time through our cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

6. WHO WE SHARE YOUR INFORMATION WITH

We only share your personal information when necessary to operate our business and provide our services.

E-commerce Platform (Shopify): Website hosting, order processing, and security.

Payment Providers: Secure payment processing and fraud prevention.

Shipping & Fulfilment Partners: Delivering orders and handling returns.

Technology & Analytics Providers: Cloud hosting, email services, and Website performance analysis.

Professional Advisers: Legal, accounting, and compliance professionals where necessary.

Business Transfers: If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We never sell your personal information to third parties.

7. TRANSFERS OUTSIDE THE UK/EEA

Some of our service providers, including Shopify and its partners, may process your information outside the United Kingdom or the European Economic Area (EEA). Where this happens, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your information. You may contact us if you would like further details about these safeguards (certain confidential information may be redacted).

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.

Typical retention periods include:

Transaction & Financial Records: Up to 10 years, in accordance with tax and accounting requirements.

Account Information: For as long as your account remains active. After prolonged inactivity, information may be deleted or anonymised once legal retention obligations have been met.

Customer Support Records: Up to 3 years after your enquiry has been resolved, or longer if required for legal purposes.

Marketing Preferences: Until you withdraw your consent or unsubscribe. After that, your details will be removed from our marketing lists.

9. YOUR DATA PROTECTION RIGHTS

Under the UK GDPR and EU GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Object to or restrict certain types of processing
Receive your information in a portable, machine-readable format
Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please email support@stimclai.com. We may need to verify your identity before processing your request. We aim to respond within one month, although complex requests may require up to two additional months. If this happens, we'll let you know in advance.

You also have the right to lodge a complaint with your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office (ICO). If you live within the EEA, you may contact your local supervisory authority.

10. CHILDREN'S PRIVACY

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

11. AUTOMATED DECISION-MAKING

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on you, as described under GDPR Article 22.

12. OUR E-COMMERCE PLATFORM

Our store is powered by Shopify, which provides our hosting, order management, analytics, and security infrastructure. Shopify processes personal information on our behalf and may also process certain platform-wide or aggregated information independently. Please refer to Shopify's Privacy Policy and Privacy Portal for additional details.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated "Last Updated" date. Where required by law, we will also notify you of significant changes.