Refund policy

Your satisfaction is our priority at STIMCLAI. We take pride in the quality of every product we offer, and if your order doesn't meet your expectations, we're here to help with a simple and hassle-free returns process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of receiving your package. Simply email support@stimclai.com with your order number and include clear photos showing the issue.

If your item was damaged during shipping or we sent the wrong product, we'll resolve the issue by offering a replacement, store credit, or a full refund—whichever is most suitable. We'll also refund any shipping fees you originally paid. We never charge restocking fees on approved returns. Please note that customers are responsible for arranging and covering the cost of return shipping.

Size or Product Exchanges

Need a different size, colour, or style? We're happy to help. Just contact our support team, and we'll guide you through the exchange process.

30-Day Return Window

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date, provided they are:

  • Unused and unworn

  • In their original, undamaged condition

  • Returned in their original packaging

You may also cancel your order within the first 48 hours after placing it, provided it has not already been shipped. If the cancellation request is submitted before the order enters the shipping process and within the cancellation period stated on our website, the order can be cancelled.

Before sending your return, please write your order number clearly on the outside of the parcel. Customers are responsible for the cost of return shipping, and original shipping charges cannot be refunded for returns due to a change of mind. Once your return has been received, refunds are typically processed within 7 days, although your bank or payment provider may require additional time to complete the transaction.

What We Can't Accept

We cannot process returns for:

  • Packages received without a valid order number

How to Start a Return

Before sending any item back, please contact us first by emailing support@stimclai.com. This allows us to authorise your return, track your package, and ensure your refund is processed as quickly as possible.

Return Address:

3 Westlands, Kirklevington, Yarm TS15 9NF, Unitd Kingdom

Refund Processing

Once your returned item arrives at our facility, we'll inspect it and notify you once your refund has been approved. Approved refunds are issued to your original payment method within 7 days. Please note that some banks or payment providers may take additional time to post the refund to your account.

Questions?

If you have any questions about returns or refunds, our customer support team is always happy to help.

STIMCLAI
Address: 3 Westlands, Kirklevington, Yarm TS15 9NF, Unitd Kingdom
Phone: +44 7520689745
Email: support@stimclai.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)

We do our best to reply within 24–48 hours.